LP Propane Ignite Program – Terms and Conditions

1. Eligibility and Program Requirements
To qualify for and maintain enrollment in the LP Propane Ignite Program and receive the $0.05 per gallon fuel discount, the Customer must simultaneously enroll in and maintain active status in the following three core services:

Auto Fill Delivery: The Customer authorizes LP Propane to automatically monitor, schedule, and deliver propane to the designated tank when levels dictate, bypassing the standard Will Call scheduling requirements.

Auto Pay: The Customer must maintain a valid, authorized payment method on file (Credit Card, Debit Card, or ACH/Direct Draft). Invoices will be automatically drafted within 7 days after the delivery.

Paperless Billing: The Customer agrees to receive all invoices, statements, and program communications via email. Opting out of online billing or requesting paper statements will result in a $4.95 monthly fee and disqualification from the program.

2. Fuel Discount Terms

The $0.05 per gallon discount applies exclusively to the standard market rate of propane at the exact time of delivery.

The discount is applied automatically on invoice.

This discount cannot be combined with specific commercial contract pricing or volume discounts unless expressly authorized in writing by LP Propane.

3. Tank Monitoring and Delivery Access

LP Propane may utilize physical tank monitors or advanced usage-tracking algorithms to schedule deliveries.

Access Requirements: The Customer must ensure the propane tank is always completely accessible to delivery personnel and vehicles. The pathway must be free of obstacles, locked gates, debris, or unrestrained animals within a 100-foot radius.

Seasonal Maintenance: During winter months, the Customer is legally responsible for clearing snow, ice, and paths leading to the tank. If a delivery vehicle cannot safely access the tank, the delivery will be delayed, and any emergency filling fees incurred due to subsequent low fuel levels will be billed to the Customer.

4. Credit Status and Payment Failures

If an Auto Pay transaction is declined or fails for any reason (e.g., expired card, insufficient funds), the Customer must update their account billing details immediately. If the transaction remains unprocessed for 30 days despite attempts by LP Propane to contact the Customer, the account will be automatically unenrolled from the program.

If an account balance becomes past due, LP Propane reserves the right to suspend Auto Fill privileges, pause the $0.05 per gallon discount, and transition the account to a "Will Call / Cash on Delivery" basis until the account is brought current and after review and approval of LP Propane’s credit department.

5. Program Termination or Changes

Customer Termination: Removing any of the mandatory components (Auto Fill, Auto Pay, or Paperless Billing) constitutes voluntary termination from the program. If you would like to opt out of the Ignite program you must submit 30 day written notice

Company Modifications: LP Propane reserves the right to alter, modify, or terminate the Ignite Program framework, including discount amounts or underlying eligibility terms.