HOW CAN WE HELP?

No matter the situation, we are here to answer all your propane questions! If you submit a form, one of our local Customer Service Representatives will reach out to you and point you in the right direction.

FAQ | LP Propane
FAQ | LP Propane

Let us answer your questions

Chat with our customer service success team.

FREQUENTLY ASKED QUESTIONS

Propane is a natural gas which is compressed and stored as a liquid. It can be used for heating your home or business, heating water, cooking, or as fuel for generators or heavy machinery.

We use nothing but the highest grade propane.

Gas may smell like rotten eggs, a skunk’s spray, or a dead animal. If you smell gas, immediately remove yourself from the area, then alert us by calling our office at 208-529-4976 Ext. 3, so we can help take care of the issue.

A pilot light that has gone out may be the result  of a faulty part, give us a call and we will be glad to come out get you going again.

Both above-ground and buried tanks must be at least 10 feet from any building or structure and where the delivery truck has reasonably easy access.

Yes, you will need to clear the area of snow and other items for a delivery to take place. If your delivery arrives and the tank is difficult to get to, you’ll need to clear the area before we can access your tank.

To check your tank level, simply consult your tank percentage gauge and multiply the displayed percentage by the size of your tank. Alternatively, refer to the table below for quick reference:

FAQ | LP Propane

If you use our Auto Fill Program, we monitor this for you, so your level never gets too low!

This varies by person and depends on a few factors like the size of the area you are heating, the insulation of your home, and how much heat your appliances use (water heater, stove, fireplace, etc.).

There is a 100 gallon minimum per order, but we recommend buying 200 gallons or more as this will save you money. You’ll also save when you join the Auto Fill Program.

OUR SERVICES

FAQ | LP Propane

Tank
Monitoring

Stay worry-free with LP Propane’s advanced tank monitoring system, which tracks your propane levels in real-time. Receive timely alerts and never run out of propane, ensuring uninterrupted comfort and convenience.

FAQ | LP Propane

Propane
Delivery

Count on LP Propane for reliable and timely propane delivery tailored to your schedule. Our streamlined service guarantees your home or business stays powered, no matter the season.

FAQ | LP Propane

Tank
Maintenance

Keep your propane tank in optimal condition with our expert maintenance services. From inspections to repairs, we ensure your system operates safely and efficiently year-round.

FAQ | LP Propane

on-call
Technicians

LP Propane’s on-call technicians are available when you need them most, ready to resolve any propane-related issues quickly. Our trained professionals provide peace of mind with their fast, dependable service.

FAQ | LP Propane

24-hour
Customer Service

Experience around-the-clock support with LP Propane’s 24-hour customer service team. We’re here to answer your questions and assist with your propane needs anytime, day or night.

FAQ | LP Propane

Dedicated Sales
Representative

Enjoy personalized care with a dedicated LP Propane sales representative who understands your unique needs. From initial setup to ongoing support, we’re committed to delivering exceptional service every step of the way.

JOIN THE IGNITE PROGRAM

NEW CUSTOMER? Fill out the New Customer Application to join IGNITE.

Haven’t heard of our IGNITE Program? Learn more!
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State Fair Giveaway

$500 Worth of Propane

Be one of the first 200 New Customers to sign-up until September 15th to get $500 worth of propane, FREE! You’ll also get 1 year free tank rental when you switch!